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> FAQ Home | Hotel | Cancellation-Hotel, How to Cancel
Frequently Asked Questions
How can I cancel a hotel reservation made on your TravelHero site?
    Cancellations (when allowed) are done via one of three ways (depending on how you made the reservation). If you made a PREPAID reservation look for the specific cancellation link on the bottom of the confirmation. You may or may not be able to cancel a PREPAID reservation. For specifics see your confirmation email or the "Cancel Penalty for Hotel." If you made an online reservation on TravelHero.com or an affiliate website you may cancel by clicking on the "My Account" link in the blue bar at the top of any webpage. Then click on the "Cancel or View Hotel Reservation" link. Follow the prompts to cancel a reservation (as long as you are outside the hotel's cancel penalty window). You MUST click on the hotel name to display the cancel button. If you are within 48 hours of arrival or inside the cancel penalty window, your online cancel request will be rejected and you will have to call the hotel or TravelHero directly. Use the number given on your original confirmation to see if the hotel will accept your cancel request. If you made a reservation via our call center, you need to call us (800-808-1216) during business hours to cancel (or call the hotel directly). Your cancel credit (if any) is posted by the hotel and will be forwarded to your bank normally within 3 business days. Your bank is responsible to post the credit to your card account. Contact your credit card company for their policy on when it will be posted to your card’s account. The reservation $5 fee is non-refundable.
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